| Name | Description | Type | Additional information |
|---|---|---|---|
| Destination |
Destination of call. Receiving extension when inbound call, otherwise number which is called (outbound) |
string |
None. |
| BillSec |
Billable time of call in seconds |
integer |
Required |
| TimeInQueue |
Optional time in queue in seconds |
integer |
None. |
| TimeInIvr |
Optional time spend in IVR in seconds |
integer |
None. |
| AnnouncementTime |
Optional time of announcement in seconds |
integer |
None. |
| ForwardTime |
Optional time of call that was forwarded to external (overflow) party |
integer |
None. |
| Duration |
Total duration of call in seconds |
integer |
None. |
| Handled |
Call is handled |
boolean |
None. |
| Note |
Agent remarks |
string |
None. |
| EmployeeId |
Employee that handled the call |
integer |
None. |
| Disposition |
Disposition of call |
DispositionEnum |
None. |
| CallStatus |
Status of call |
CallStatusEnum |
None. |
| MailCategoryId |
Array of MailCategoryIds. MailCategories are also used to classify voip calls. |
Collection of integer |
None. |