| Name | Description | Type | Additional information |
|---|---|---|---|
| Handled |
Call is handled |
boolean |
Required |
| Note |
Agent remarks |
string |
None. |
| EmployeeId |
Employee that handled the call |
integer |
Required |
| MailCategoryId |
Array of MailCategoryIds. MailCategories are also used to classify voip calls. |
Collection of integer |
None. |