POST v1/Shops/{shopId}/VoipCalls/{voipCallId}/SetHandled

Sets a voip call handled. Can be used on managed and unmanaged voipcalls.

Request Information

URI Parameters

Name	Description	Type	Additional information
shopId	Id of shop	integer	Required.
voipCallId	If of VoipCall	integer	Required.

Body Parameters

Set handled arguments

VoipCallSetHandledDto

Name	Description	Type	Additional information
Handled	Call is handled	boolean	Required
Note	Agent remarks	string	None.
EmployeeId	Employee that handled the call	integer	Required
MailCategoryId	Array of MailCategoryIds. MailCategories are also used to classify voip calls.	Collection of integer	None.

Request Formats

application/json, text/json

Sample:

{
  "Handled": true,
  "Note": "sample string 2",
  "EmployeeId": 3,
  "MailCategoryId": [
    1,
    2
  ]
}

application/xml, text/xml

Sample:

<VoipCallSetHandledDto xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
  <Handled>true</Handled>
  <Note>sample string 2</Note>
  <EmployeeId>3</EmployeeId>
  <MailCategoryId>
    <int>1</int>
    <int>2</int>
  </MailCategoryId>
</VoipCallSetHandledDto>

Response Information

Resource Description

Updated VoipCall

VoipCall

Name	Description	Type	Additional information
Source	Gets or sets the source.	string	Max length: 50
Destination	Gets or sets the destination.	string	Max length: 50
PbxUniqueId	Gets or sets the PBX (private branch exchange) unique identifier.	string	Max length: 50
Note	Gets or sets the note.	string	Max length: 2147483647
Categories	Gets or sets the list of the categories.	Collection of MessageCategory	None.
EmployeeId	Gets or sets the employee identifier.	integer	None.
CustomerId	Gets or sets the customer identifier.	integer	None.
OrderId	Gets or sets the order identifier.	integer	None.
Id	Gets or sets the identifier.	integer	Must be 0 (for insert operations)
ShopId	Gets or sets the shop identifier.	integer	Required
StartTimestamp	Gets or sets the start timestamp.	date	Required
DurationSec	Gets or sets the duration seconds.	integer	Required
CallType	Gets or sets the Call type.		Required

Response Formats

application/json, text/json

Sample:

{
  "Source": "sample string 1",
  "Destination": "sample string 2",
  "PbxUniqueId": "sample string 3",
  "Note": "sample string 4",
  "Categories": null,
  "EmployeeId": 1,
  "CustomerId": 1,
  "OrderId": 1,
  "Id": 5,
  "ShopId": 6,
  "StartTimestamp": "2026-01-11T16:16:24.5248029+01:00",
  "DurationSec": 8,
  "CallType": 0,
  "OrderCode": "sample string 9",
  "DispositionId": 10,
  "Handled": true
}